1. Information We Collect
- Account information: name, email, username, password hash, phone number (optional), country, and timezone.
- Referral data: the affiliate whose link you used to sign up, and the affiliates and referred users connected to your account.
- Usage data: pages viewed, clicks, IP address, user-agent, and similar diagnostic information.
- Communications: support tickets, email replies, and notification preferences.
- Push tokens: when you opt in to push notifications, we store the device subscription identifier.
2. How We Use Information
- To provide, operate, and improve the Services.
- To attribute referrals and calculate commissions.
- To prevent fraud, abuse, and unauthorized account creation.
- To send transactional and account-related emails (signup confirmation, security, support replies).
- To send program updates and notifications you have opted in to.
3. Sharing
We do not sell your personal information. We share data with:
- Service providers that host our infrastructure, send our email, and deliver push notifications, under contracts that limit their use of your data.
- Affiliates above you only insofar as your signup is attributed to them; they do not see your password, contact details, or activity history.
- Authorities when required by law, subpoena, or to protect rights, safety, and integrity of the Services.
4. Cookies & Tracking
We use first-party cookies and similar technologies to keep you signed in, remember your preferences, attribute referrals, and measure usage. You can control cookies through your browser settings; disabling them may impair functionality.
5. Data Retention
We retain account and transaction data for as long as your account is active and as required to comply with legal, accounting, or reporting obligations. Diagnostic and analytics data is retained for a limited period and then aggregated or deleted.
6. Your Choices
- Update profile information from your back office at any time.
- Manage email and push preferences in your settings.
- Request access, correction, or deletion of your personal data by contacting support. Some records (e.g., financial transactions) may be retained as required by law.
7. Security
We use industry-standard safeguards to protect your information, including encryption in transit, hashed passwords, and access controls. No system is 100% secure; please use a strong, unique password and keep your credentials private.
8. Children
madtide is not intended for users under 18, and we do not knowingly collect personal information from minors.
9. International Users
madtide is operated from the United States. By using the Services from other regions, you consent to the transfer and processing of your information in the U.S.
10. Changes
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice.
11. Contact
Questions about privacy? Contact support@madtide.com.